Terms of Service

Effective date: 1 April 2026 · Last updated: 1 April 2026

Please read these Terms of Service ("Terms") carefully before using AgentPulse. By creating an account or using the service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the service.

1. Parties and Definitions

"Boundaryless", "we", "us" means Boundaryless Services GmbH, a company incorporated under Swiss law with registered offices in Switzerland.

"AgentPulse" means the software-as-a-service monitoring and alerting platform operated by Boundaryless, accessible at agent-pulse.net and any successor domain.

"Customer", "you" means the legal entity or natural person who registers an account and enters into these Terms.

"Subscription" means the right to access and use AgentPulse for the duration of a billing period in accordance with the chosen plan.

"Customer Data" means all data, content, and information uploaded, submitted, or generated through your use of AgentPulse, including but not limited to orchestrator credentials, configuration data, and monitoring results.

2. Description of Service

AgentPulse is a cloud-based monitoring and alerting service for automation platforms including, but not limited to, UiPath Orchestrator, n8n, Zenora, and compatible on-premises orchestrators. The service collects health and status data from connected platform tenants, evaluates it against configurable rules, and dispatches notifications via configured channels.

The specific features available to you depend on your chosen subscription plan. We reserve the right to modify, expand, or discontinue features at any time, subject to Section 14 (Changes to the Service).

3. Account Registration and Security

3.1 Eligibility. You must be at least 18 years of age and have the legal authority to enter into a binding contract to use AgentPulse. If you register on behalf of a legal entity, you represent that you are authorised to bind that entity to these Terms.

3.2 Accuracy. You agree to provide accurate, current, and complete information during registration and to keep it up to date. Accounts created with false or misleading information may be suspended or terminated.

3.3 Credentials. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your account with unauthorised persons. You agree to notify us immediately at our contact form if you become aware of any unauthorised access to your account.

3.4 Responsibility. You are responsible for all activities that occur under your account, whether or not you authorised them, except to the extent caused by our breach.

4. Acceptable Use

4.1 You agree to use AgentPulse only for lawful purposes and in strict accordance with these Terms.

4.2 You must not:

Monitor systems, orchestrators, or infrastructure that you do not own or for which you do not hold explicit written authorisation from the owner;
Attempt to gain unauthorised access to any part of the service, its infrastructure, or data belonging to other customers;
Use the service in a manner that violates applicable law, including data protection, export control, or sanctions legislation;
Upload, transmit, or store data that infringes third-party intellectual property rights, constitutes unlawful content, or is obscene, defamatory, or otherwise objectionable;
Reverse engineer, decompile, or attempt to extract the source code of AgentPulse;
Resell, sublicense, or provide access to the service to third parties without our prior written consent;
Use the service to send unsolicited messages, spam, or engage in phishing activities;
Deliberately overload, disrupt, or degrade the performance of the service or its underlying infrastructure.

4.3 We reserve the right to suspend or terminate accounts that violate these provisions without prior notice and without liability.

5. Subscription and Billing

5.1 Plans. AgentPulse is provided under tiered subscription plans. The features, limits, and pricing applicable to each plan are described on our pricing page. Plan descriptions are incorporated into these Terms by reference.

5.2 Payment. Subscription fees are due in advance for each billing period. We accept payment via the methods listed on the billing page. You authorise us to charge the applicable fees to your payment method.

5.3 Taxes. All prices are exclusive of applicable taxes, including Swiss value-added tax (VAT) and equivalent levies in your jurisdiction. Any such taxes will be added to your invoice and are your responsibility.

5.4 Price Changes. We may change subscription pricing at any time. We will give you at least 30 days' advance written notice (by email to your registered address) before any price change takes effect. Your continued use of the service after the effective date constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel your subscription before the effective date.

5.5 Cancellation. You may cancel your subscription at any time via your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by mandatory applicable law.

5.6 Non-Payment. If payment fails, we may suspend access to the service after reasonable notice. Continued non-payment may result in account termination and deletion of Customer Data in accordance with Section 13.

5.7 Free Plans. Free plans (if offered) may be modified or discontinued at any time with 14 days' notice. Free plans are subject to fair-use limits.

6. Service Availability

6.1 We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Scheduled maintenance, emergency updates, and circumstances beyond our control may cause the service to be unavailable.

6.2 AgentPulse is a monitoring and notification tool. You acknowledge that monitoring gaps, delayed alerts, missed notifications, or incorrect status readings may occur. You must not rely solely on AgentPulse as the single point of control or safety mechanism for your operations.

6.3 We reserve the right to perform scheduled maintenance at any time. Where reasonably possible, we will provide advance notice of planned downtime.

7. Intellectual Property

7.1 Our IP. AgentPulse, its underlying software, user interface, trademarks, and all associated intellectual property rights are owned by Boundaryless or its licensors. These Terms do not transfer any intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the service solely for your internal business purposes during the term of your subscription.

7.2 Customer Data. You retain full ownership of your Customer Data. By using the service, you grant us a limited, non-exclusive licence to process your Customer Data solely to the extent necessary to provide and improve the service. We will not use your Customer Data for any other purpose.

7.3 Feedback. If you provide suggestions, ideas, or feedback about the service, you grant us a perpetual, irrevocable, royalty-free right to use such feedback without obligation or restriction.

8. Data Protection and Privacy

8.1 Swiss DSG / nDSG. We process personal data in accordance with the revised Swiss Federal Act on Data Protection (Datenschutzgesetz, DSG/nDSG, in force since 1 September 2023). Our Privacy Policy describes in detail which personal data we collect, for what purposes, on what legal basis, and what rights you have.

8.2 GDPR. Where we process personal data of individuals located in the European Economic Area, we do so in compliance with Regulation (EU) 2016/679 (GDPR). Our Privacy Policy also addresses GDPR-specific requirements including legal bases for processing, data subject rights, and international data transfers.

8.3 Data Controller. For personal data of your organisation's users managed within AgentPulse, Boundaryless Services GmbH acts as the data controller. For data relating to your end-users or data subjects whose data you submit to the service, you are the controller and we act as the data processor.

8.4 Data Processing Agreement. If you are subject to GDPR or nDSG as a data controller and process personal data of third parties through AgentPulse, a Data Processing Agreement (DPA) is required. By accepting these Terms, you agree to the standard Data Processing Agreement available at our contact. Where required by law, a signed DPA can be arranged upon request.

8.5 Security. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or alteration. No transmission over the internet is completely secure; you use the service at your own risk and are responsible for securing your own credentials and access.

8.6 Data Minimisation. We access your connected orchestrator platforms only to the minimum extent necessary to provide the monitoring service. We do not access or process automation payloads, business data within your workflows, or data beyond what is required for health and status monitoring.

8.7 Sub-processors. We use third-party sub-processors (e.g. cloud infrastructure providers, email delivery services, SMS gateways) to deliver the service. An up-to-date list of sub-processors is available on request.

8.8 International Transfers. Customer Data is processed and stored primarily in Switzerland or the European Union. Where data is transferred to countries outside Switzerland or the EU/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms recognised under Swiss and EU law.

8.9 Retention. We retain Customer Data for the period your account is active and for a further grace period of up to 90 days following account termination, after which data is permanently deleted. Aggregate, anonymised data may be retained for statistical purposes without limitation.

9. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that (a) is or becomes publicly available through no breach of this Section, (b) was already known to the receiving party at the time of disclosure, (c) is independently developed without reference to the confidential information, or (d) is required to be disclosed by law or court order, provided that the receiving party gives prior written notice where permitted by law.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, AgentPulse is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not warrant that the service will meet your specific requirements, that it will be uninterrupted or error-free, or that defects will be corrected in a timely manner.

11. Limitation of Liability

11.1 To the maximum extent permitted by applicable mandatory law (including Swiss CO Art. 100), neither Boundaryless nor its directors, employees, agents, or suppliers shall be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of, or inability to use, the service — including, without limitation, loss of profits, loss of data, business interruption, missed alerts, or monitoring gaps — even if advised of the possibility of such damages.

11.2 Our total aggregate liability to you for any claim arising out of or in connection with these Terms or the service shall not exceed the total fees paid by you to Boundaryless in the twelve (12) months preceding the event giving rise to the claim.

11.3 Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by our gross negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under Swiss law (including CO Art. 100 para. 1 regarding gross negligence); or (d) any mandatory statutory rights under applicable consumer protection law.

11.4 You acknowledge that the pricing of the service reflects the allocation of risk set out in this Section 11, and that Boundaryless would not have entered into these Terms on different terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless Boundaryless and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the service in violation of these Terms; (b) your Customer Data, including any claim that it infringes a third party's rights; (c) your violation of any applicable law or regulation; or (d) a third party's unauthorised access to the service via your account.

13. Term and Termination

13.1 Term. These Terms commence when you create an account and continue until terminated by either party.

13.2 Termination by You. You may terminate your subscription and close your account at any time via your account settings or by contacting us. Termination by you does not entitle you to a refund of prepaid fees.

13.3 Termination by Us. We may suspend or terminate your account with immediate effect (without notice) if: (a) you breach any material provision of these Terms and fail to cure the breach within 14 days of written notice; (b) you breach provisions that cannot be cured (e.g. prohibited use, non-payment); (c) required by applicable law or a court order; or (d) continued service creates unacceptable risk to the security or integrity of the platform.

13.4 Effect of Termination. Upon termination: (a) your right to access the service ceases immediately; (b) we will retain your Customer Data for up to 90 days, during which time you may request an export; (c) after the grace period, Customer Data will be permanently deleted; (d) accrued payment obligations survive termination.

13.5 Surviving Provisions. Sections 7 (Intellectual Property), 8 (Data Protection), 9 (Confidentiality), 10 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 13.4 (Effect of Termination), 16 (Governing Law), and any other provisions that by their nature should survive, shall survive termination.

14. Changes to the Service and Terms

14.1 Service Changes. We may modify, discontinue, or restrict features of AgentPulse at any time. Where a change materially reduces the core functionality of your plan, we will provide at least 30 days' advance notice by email. Non-material changes (e.g. UI updates, bug fixes, new features) may be made without notice.

14.2 Changes to Terms. We may update these Terms at any time. We will notify you of material changes by email or by prominent notice in the service at least 14 days before the updated Terms take effect. Your continued use of the service after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must discontinue use and may terminate your subscription as set out in Section 13.2.

15. Third-Party Services and Integrations

AgentPulse integrates with third-party platforms (such as UiPath, n8n, Zenora, Microsoft Teams, Slack, and SMS providers). Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service. You are responsible for obtaining any licences or permissions required to connect a third-party platform to AgentPulse.

16. Governing Law and Jurisdiction

16.1 These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed exclusively in accordance with substantive Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

16.2 The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be the competent courts of the Canton of Schwyz, Switzerland, subject to any mandatory provisions of applicable law that may confer jurisdiction on another court.

16.3 Consumers resident in the European Union may also be entitled to rely on mandatory consumer protection provisions of their country of residence. Nothing in these Terms affects those mandatory rights.

17. General Provisions

17.1 Entire Agreement. These Terms, together with the Privacy Policy and any supplementary terms or order forms, constitute the entire agreement between you and Boundaryless with respect to the service and supersede all prior agreements, representations, and understandings.

17.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

17.3 No Waiver. Failure by either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any of our rights or obligations hereunder without your consent in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided we give you reasonable prior notice.

17.5 Force Majeure. Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including natural disasters, governmental actions, pandemics, or internet infrastructure failures.

17.6 Language. These Terms are provided in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.

17.7 Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

18. Contact

For questions or notices relating to these Terms, or to exercise your data protection rights, please contact us via our contact form or in writing to:

Boundaryless Services GmbH
Switzerland
Contact form