Privacy Policy

We take the protection of personal data seriously. This Privacy Policy explains how AgentPulse, provided by Boundaryless Services GmbH, collects, uses and protects personal data when you visit our website or use our services.

1. Controller

Boundaryless Services GmbH
Fällmisstrasse 3
CH-8832 Wilen bei Wollerau
Switzerland

2. Categories of Data We Process

We may process the following categories of data:

  • Account and contact details such as name, email address, company name and country.
  • Authentication-related information such as password hashes and login timestamps.
  • Service configuration data such as Orchestrator URL, token URL, client ID and encrypted client secret.
  • Technical and usage data such as IP addresses, browser metadata, audit logs and operational activity records.
  • Billing-related information such as plan selection, subscription metadata, invoices and transaction records.

3. Purpose of Processing

We process personal data to:

  • provide and operate AgentPulse;
  • create and manage customer accounts;
  • authenticate users and protect account security;
  • send onboarding, operational and service-related communications;
  • support billing, invoicing and contractual administration;
  • maintain auditability, service integrity and platform security;
  • comply with legal and regulatory obligations.

4. Legal Basis

Where applicable, processing is carried out for the performance of a contract, to take steps prior to entering into a contract, to comply with legal obligations, or based on our legitimate interests in operating a secure and reliable service.

5. Storage and Security

We implement appropriate technical and organizational measures to protect personal data. Sensitive credentials such as client secrets are stored in encrypted form. Access is restricted to authorized persons on a need-to-know basis.

6. Data Sharing

We do not sell personal data. Data may be shared with service providers and subprocessors where required to operate the service, for hosting, communications, support, backup, or billing purposes, subject to appropriate safeguards and contractual protections.

7. International Transfers

Where data is processed outside your country, we take reasonable steps to ensure an adequate level of protection, including contractual and organizational safeguards where appropriate.

8. Retention

We retain personal data only for as long as necessary for the purposes described above, including legal, operational, contractual, accounting, and security-related retention requirements.

9. Your Rights

Depending on the applicable law, you may have rights to request access, correction, deletion, restriction, objection, or data portability. You may also have the right to lodge a complaint with a competent supervisory authority.

10. Contact

For privacy-related requests, please contact us using the details provided in the Imprint.

Last updated: 2026-09-15